Shipping & Returns
Flat rate of $19.95 overnight shipping per order (Not Applicable for Wholesale Orders)
We endeavour to ship within one business day by overnight courier / Express Post from South East Queensland stock levels permitting. If there is liable to be any delay due to stock availability we will notify you and / or issue you a complete refund. We will supply you with a tracking number for your package and contact details of the carrier. If stock levels indicate a possible delay of dispatch we may offer to have the item immediately dispatched directly from the wholesaler / importer based in Australia.
Delivery to major centres is usually within 1 to 2 business days. Some items cannot be sent to PO Boxes, larger antennas and Cel-Fi Devices.
Please ensure that the address for your courier delivery will be attended on the day of delivery, or contact us to organise pickup from a convenient nearby depot.
Whilst we use the service most likely to provide the fastest delivery we can't be held responsible for instances of poor performance by the carrier. Over 99% of the time the carriers supply the service level agreed on. Where this does not occur we will initiate investigations with the carrier assisting in locating / delivering the package. At all times we will keep you informed.
In the unlikely event items are found to be faulty, and need to be returned under warranty, we will supply a consignment note or label for return delivery free of charge.
We do not refund, or swap product due to "change of mind" or "no longer needed".
If we have agreed to a non-warranty return please ensure that you have an RA number from us. Items returned without a "Return Authority" will be sent back to the sender. Returned items are subject to a 20% restocking fee.
Normal warranty conditions apply, and do not limit claims made under and compliant with Australian Consumer Law